Please recommend
   using these social sharing buttons:




  book details  


  books by Beverley Williams  



Book: 50 Tips for First Class Customer Service (Spearmint Tips Booklets Book 3) by Beverley Williams

Book: 50 Tips for First Class Customer Service (Spearmint Tips Booklets Book 3) by Beverley Williams

categories: Book, Looking After Customers, Colleagues as Customers, Customer Complaints, Great Customer Service, Angry Customer, Complaining Customers, Customer Service


Beverley Williams

Author Beverley Williamsabout this book: It infuriates me when people decide that there is nothing to learn about first class customer service, if it's all common sense then why is everyone frothing at the mouth all over social media about the various types of poor customer service they have received?

If I am using the tips in this booklet in a training course and someone says, 'I already know that' I always respond with, 'and do you do it?'. This is where the gap lies. We need to view these tips with the mindset of 'Do we do this?' and if you are a manager or a business owner then you will know whether your staff need to learn or refresh themselves on these tips now.

I started the Spearmint Tips Booklets series when I realised that people loved the tips handouts I would give out in training courses, it gave me the idea to pass on the tips to a wider audience than I could reach personally.

I have been involved in management, training and customer service for more than 20 years so this Tips Booklet evolved over a fair amount of time and across different industries, the fundamentals do not vary though. The methods of interacting with our customers may have become more techie but that just brings different challenges to deliver first class customer service. Do you remember when we all used to share the statistic about an unhappy customer telling 11 others? Social media has blown that out of the water!

This tips booklets works as an individual copy for staff members and I also like to get people to read it individually and then bring them together for a discussion. You will no doubt have lots of other ideas too.

preview: read a sample from this book

what to read next: if you read and liked this book...

Learn more about this book

Other books by Beverley Williams

50 Tips for Successful Meetings - 2nd edition 2017 (Spearmint Tips Booklets Book 8) by...
55 Tips for Professional Presentations (Spearmint Tips Booklets Book 9) by Beverley Williams
50 Tips for Managing Change (Spearmint Tips Booklets Book 7) by Beverley Williams
50 Tips for Handling Difficult Situations (Spearmint Tips Booklets Book 2) by Beverley Williams
50 Tips for Appraising Your Team (Spearmint Tips Booklets) by Beverley Williams
If you painted your life - A poem to help you find your way again (Spearmint Tips Booklets...

This book on





More Reviews

   • Book Review: The Customer Is Always Wrong - Funny Stories and Tales of Horror From My Life In the Food Service Industry ...
   • Book Review: How to Complain - ...and get what you deserve by Deb Graham

  show list of all published reviews | subscribe to the feed

Home | Contact | Legal Notice | Impressum Book Promotion | Do you like | Boost Your Karma

As an Amazon Associate I earn from qualifying purchases. Amazon and the Amazon logo are trademarks of, Inc. or its affiliates.