Books:

Book by Kimberly Mathews

Difficult People - A Practical Guide To Dealing With The 10 Main Types
Difficult people, pig-headed people or just plain A#%*$, pardon my French. But however you refer to them, we've all come across them at some stage. This eBook is straight to the point and deliberately written in a lighthearted, clear and easy to digest style. It will show you techniques and strategies you can use to understand and address the 10 most common types of difficult people.